연락처
월 - 금 오전 9시 - 오후 6시 (미국 동부 표준시)
이메일: hello@graymattersnyc.com
Click 여기를 to chat live with us
전화번호: +1 (929) 295-0303
SHIPPING & RETURNS
영업 기준일 오후 12시(미국 동부 표준시) 이전에 주문한 상품은 당일 배송됩니다. 이후 접수된 주문은 다음 영업일에 배송됩니다. 상품 배송 후, 운송 번호를 포함한 이메일이 발송됩니다.
주말과 공휴일에는 주문 배송하지 않으며, P.O. 박스 혹은 APO 주소로는 배송 할 수 없습니다.
Signature upon delivery is not required. Gray Matters is not responsible for any loss, liability or damage that may result from leaving your package at the shipping address without a signature.
Please contact hello@graymattersnyc.com if you would like to add a required signature to your delivery.
Once the package is handed to a shipping carrier, Gray Matters is not responsible for any delivery delay, complication, damage, or loss caused by the carrier.
Gray Matters는 이와 같은 결제 방법을 받습니다.
(1) Credit cards: Visa, MasterCard, Discover, American Express
(2) Apple Pay
(3) Shop Pay
(4) Gift cards purchased from graymattersnyc.com
Gray Matters는 체크(수표), 현금, 머니 오더, 전화 주문을 받지 않습니다.
배송
- Free shipping via UPS for orders over US$400.
- $15 shipping for orders below US$400 .
교환
The first exchange of full price item is complimentary. Email customer service with your request. $15 fee per unit for any additional exchange.
Exchanges of sale items and items purchased with a discount code are subject to a $15 fee per unit.
환불
Choose between:
- Store credit in the full amount of your purchase
- Refund to original payment method with a 4% deduction (full price items only)
Sale items and items purchased with a discount code are only eligible for store credit with a $15 fee per returned unit.
배송
- Free shipping via UPS or DHL and prepaid duties for orders over CAD$ 600.
- Shipping starting at CAD$ 30 and unpaid duties for orders below CAD$ 600.
교환
The first exchange is complimentary. Email customer service with your request. CAD$ 40 fee for any additional exchange.
Exchanges of sale items and items purchased with a discount code are subject to a CAD$ 40 fee per unit.
환불
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a CAD$ 40 deduction for each returned pair (full price items only)
Sale items and items purchased with a discount code are only eligible for store credit with a CAD$ 40 fee per returned unit.
배송
- Free shipping via UPS or DHL and prepaid duties for orders over £400.
- Shipping starting at £30 and unpaid duties for orders below £400.
환불
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a deduction of £40 for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
배송
- Free shipping via UPS or DHL for orders over $400 USD.
- Flat rate $35 USD shipping for orders below $400 USD.
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
환불
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that $120 USD will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
BAHRAIN, CHILE, CHINA, GREENLAND, ICELAND, INDIA, INDONESIA, JAPAN, KUWAIT, MACAO, MALAYSIA, MEXICO, PHILIPPINES, QATAR, RUSSIA, SAUDI ARABIA, SINGAPORE, SOUTH AFRICA, SOUTH KOREA, TAIWAN, THAILAND, UNITED ARAB EMIRATES.
배송
- Free shipping via UPS or DHL and prepaid duties for orders over US$ 500.
- Flat rate US$ 50 shipping and unpaid duties for orders below US$ 500.
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
환불
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, GREECE, HUNGARY, LATVIA, LITHUANIA, POLAND, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN.
배송
- Flat rate $25 shipping for one pair; $5 for any additional pair.
- 추가되는 관세 및 세금은 없습니다.
환불
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a $30 USD deduction for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
AUSTRIA, BELGIUM, FRANCE, GERMANY, IRELAND, ITALY, LUXEMBOURG, MONACO, NETHERLANDS, PORTUGAL, SPAIN.
배송
- Free UPS or DHL shipping for orders over €400.
- Flat rate €20 shipping for orders below €400.
- 추가되는 관세 및 세금은 없습니다.
환불
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a €20 deduction for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
LIECHTENSTEIN, NORWAY, SWITZERLAND, TURKEY
배송
- Flat rate shipping $35 USD via DHL or UPS for one pair. $5 USD for any additional pair.
- Import duties out of our control may be levied by local customs.
환불
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a $40 USD deduction for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
배송
- Free shipping via UPS or DHL for orders over US$ 500.
- Flat rate US$ 50 shipping for orders below US$ 500.
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
- Import duties out of our control may be levied by local customs.
환불
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
배송
- Free shipping via UPS or DHL for orders over US$ 500.
- Flat rate US$ 50 shipping for orders below US$ 500.
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
- Import duties out of our control may be levied by local customs.
환불
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
Sale items are only eligible for store credit.
환불 / 교환 조건
Gray Matters is pleased to offer returns for full price items in unused and brand new condition.
The return must be requested within 14 calendar days from the order delivery or in store purchase date.
Please refer to the section "Select your country" for country specific details about eventual return fees.
Products purchased on sale or with discount codes (with the exception of any "Welcome" code) are only eligible for store credit or exchange.
Products marked "Final Sale" are not eligible for returns or exchanges.
교환안내
Please email us on hello@graymattersnyc.com requesting the desired size/color/style change. We will provide further instructions on how to complete the exchange without placing a new transaction.
반품 안내
(1) Click 여기를 to login
- 이메일 주소를 입력하고 "계속"을 클릭하면 6 자리 인증 코드를 입력하라는 메시지가 표시됩니다.
- 6 자리 인증 코드가 포함된 이메일을 받게됩니다.
- 코드를 입력하여 귀하의 반품 페이지에 액세스하십시오.
(2) 반품을 신청하려는 주문을 클릭하세요.
(3) 주문에 둘 이상의 항목이 있는 경우 반품하려는 항목을 선택하세요.
(4) 반품 사유를 선택하세요.
(5) 반품 신청을 클릭하세요.
(6) Once your request has been received and approved:
- You will receive an email with shipping instructions and your prepaid shipping label.
- The packaged shoes must be dropped off at USPS/UPS/DHL/FEDEX by 7 days of the return label receipt.
- Once the shoes have arrived at our warehouse and processed by our staff we will notify you and issue a store credit or a refund to the original method of payment.
Please allow up to 10 business days for the refund to appear on your bank statement.
We usually respond very quickly (within 1-2 hours) during EST working hours (10am - 6pm Monday - Friday), so please bear in mind that there may be a slight delay for any requests sent outside these hours.
Returns are possible only for items that are in brand new and sellable condition. The shoes must be tried on a carpeted surface and no stains or marks should show on the upper or outsoles.
All orders must be returned in the original packaging, including the shoe box, shoe bags, and extra heel caps.
Shoes returned in non sellable condition, showing marks / stains on the upper or outsole and / or without the original box and shoe bag, cannot be accepted.
If your return is declined, we can ship back the shoes to you at your own cost, or we can donate / discard them.
Duties and taxes are prepaid for most international orders starting at $400 / €400 / £400 / CAD 600 or equivalent. For details, please refer to your destination country group in the section SELECT YOUR COUNTRY.
제품은 모든 관세와 세금을 제외하고 표시된 가격입니다. DDU(관세미지금 인도조건)의 경우 배송료 국가에서 직접 청구되므로 주문에 대해 발생하는 정확한 관세 및 세금을 계산할 수 없습니다.
관세 및 세금은 정부에 의해 부가되며 구매한 제품의 원산지/제조 조합에 따른 상품 분류에 따라 결정됩니다. 적용 가능한 관세 및 세금 금액은 주문한 제품 및 정부가 정한 특정 요율에 따라 달라집니다.
All archive sale items are shipped DDU from the United States. Eventual duties charged by local customs are responsibility of the customer.
주문 변경 및 취소를 원하시는 경우 주문 번호와 함께hello@graymattersnyc.com as soon as possible.
상품 준비중인 경우에는 취소가 불가능 하며, 상품 수령 후 반품 신청 가능합니다.
We reserve the right to cancel your order:
- if you are not able to provide details such as final customer name, address, phone number and email.
- if the same exact item is purchased, returned and purchased again.
- if we notice a constant pattern of purchases and returns.
Any cancellation is subject to a fee of up to 5% of the order amount, depending on the payment method that was used for the purchase. The fee will be deducted from the refund.
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email hello@graymattersnyc.com참고용의 불량 부분의 문의 사진을 보내주시길 바랍니다.
Gray Matters는 타사 소매 업체를 통한 구매에 대한 상품 하자는 책임지지 않습니다.
If an item is returned to us because a customer refused to receive the package, Gray Matters will seek to recover from the customer all costs or any fees incurred. Gray Matters is not responsible for refunding the value of returned goods that have been refused by customers.
The following items / orders are deemed final sale and are not eligible for return, store credit or exchange:
- All items marked final sale
- Items purchased on sale at US$300 or less
- International orders of items on sale or purchased with a discount code
- Items purchased with store credit
- Items that are purchased, returned and purchased again in the same style, color, size.
- All archive sale items
품절 상품과
프리 오더(선주문)
If your favorite pair is sold out, you may still select your size using the size dropdown on the product page. You should notice the "ADD TO CART" button update to "INQUIRE."
“문의 (INQUIRE)”를 클릭하고 재입고 양식을 작성해주세요. 제품 재입고 여부와 시기를 최대한 빨리 알려드리겠습니다.
정가 품목만 재입고됩니다.
정가 품목의 재입고를 원하시는 경우, 50% 착수금으로 프리 오더(선주문)을 할 수 있습니다. *이메일을 통해 전자영수증과 신용카드 결제 링크를 보내드립니다.
Once the pre-order deposit is accepted and paid, we will not be able to make changes or cancel the order until you receive the product. This includes size changes, style changes, quantities, etc. Once you receive the product, if you are not happy with the purchase, we can exchange for another item or issue a store credit. Pre-orders are custom made and cannot be returned for a full refund.
배송 직전에 나머지 50% 금액과 최종 배송료 및 세금을 결제합니다. 상품 배송 후, 이메일을 통해 운송장 번호를 보내드립니다.
*뉴욕 주 고객은 프리오더(선주문)에 세일즈 택스가 포함됩니다.
고객센터
월 - 금 오전 9시 - 오후 6시 (미국 동부 표준시)
Email: hello@graymattersnyc.com
Phone: +1 (929) 295-0303
영업 기준일 오후 12시(미국 동부 표준시) 이전에 주문한 상품은 당일 배송됩니다. 이후 접수된 주문은 다음 영업일에 배송됩니다. 상품 배송 후, 운송 번호를 포함한 이메일이 발송됩니다.
Please note that we do not process or ship orders on weekends or holidays, and we cannot ship to P.O. boxes or APO addresses.
Signature upon delivery is not required. Gray Matters is not responsible for any loss, liability or damage that may result from leaving your package at the shipping address without a signature.
Please contact hello@graymattersnyc.com if you would like to add a required signature to your delivery.
Once the package is handed to a shipping carrier, Gray Matters is not responsible for any delivery delay, complication, damage, or loss caused by the carrier.
Gray Matters는 이와 같은 결제 방법을 받습니다.
(1) Credit cards: Visa, MasterCard, Discover, American Express
(2) Apple Pay
(3) Shop Pay
(4) Gift cards purchased from graymattersnyc.com
Gray Matters는 체크(수표), 현금, 머니 오더, 전화 주문을 받지 않습니다.
주문 변경 및 취소를 원하시는 경우 주문 번호와 함께hello@graymattersnyc.com로 이메일을 보내주시기 바랍니다.
상품 준비중인 경우에는 취소가 불가능 하며, 상품 수령 후 반품 신청 가능합니다.
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email hello@graymattersnyc.com as soon as possible to let us know.
참고용의 불량 부분의 문의 사진을 보내주시길 바랍니다.
Gray Matters는 타사 소매 업체를 통한 구매에 대한 상품 하자는 책임지지 않습니다.
배송
- Free shipping via UPS for orders over US$ 400.
- US $15 shipping for orders below US $400.
교환
The first exchange is complimentary. Email customer service with your request. $15 fee for any additional exchange.
Exchanges of sale items and items purchased with a discount code are subject to a $15 fee per unit.
환불
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a 4% deduction (full price items only)
Sale items and items purchased with a discount code are only eligible for store credit with a $15 fee per returned unit.
배송
- Free shipping via UPS or DHL and prepaid duties for orders over CAD$ 600.
- Shipping starting at CAD$ 30 and unpaid duties for orders below CAD$ 600.
교환
The first exchange is complimentary. Email customer service with your request. CAD$ 40 fee for any additional exchange.
Exchanges of sale items and items purchased with a discount code are subject to a CAD$ 40 fee per unit.
환불
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a CAD$ 40 deduction for each returned pair (full price items only)
Sale items and items purchased with a discount code are only eligible for store credit with a CAD$ 40 fee per returned unit.
배송
- Free shipping via UPS or DHL and prepaid duties for orders over £400
- Shipping starting at £30 and unpaid duties for orders below £400.
환불
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a deduction of £40 for each returned returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
배송
- Free shipping via UPS or DHL for orders over US$ 400
- Flat rate US$ 35 shipping for orders below US$ 400
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
환불
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
BAHRAIN, CHILE, CHINA, GREENLAND, ICELAND, INDIA, INDONESIA, JAPAN, KUWAIT, MACAO, MALAYSIA, MEXICO, QATAR, PHILIPPINES, RUSSIA, SAUDI ARABIA, SINGAPORE, SOUTH AFRICA, SOUTH KOREA, TAIWAN, THAILAND, UNITED ARAB EMIRATES
배송
- Free shipping via UPS or DHL and prepaid duties for orders over US$ 500
- Flat rate US$ 50 shipping and unpaid duties for orders below US$ 500
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
환불
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, GREECE, HUNGARY, LATVIA, LITHUANIA, POLAND, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN.
배송
- Flat rate $25 shipping for one pair; $5 for any additional pair.
- 추가되는 관세 및 세금은 없습니다.
환불
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a US$ 30 deduction for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
AUSTRIA, BELGIUM, FRANCE, GERMANY, IRELAND, ITALY, LUXEMBOURG, MONACO, NETHERLANDS, PORTUGAL, SPAIN.
배송
- Free UPS or DHL shipping for orders over €400.
- Flat rate € 20 shipping for orders below €400
- 추가되는 관세 및 세금은 없습니다.
환불
Choose between:
- Store credit in the the full amount of your purchase.
- Refund to original payment method with a €20 deduction for each returned pair (full price items only).
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
LIECHTENSTEIN, NORWAY, SWITZERLAND, TURKEY.
배송
- Flat rate DHL or UPS US$ 35 shipping for one pair. US$ 5 for any additional pair.
- Import duties out of our control may be levied by local customs.
환불
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a US$ 40 deduction for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale and purchased with a discount code.
배송
- Free shipping via UPS or DHL for orders over US$ 500
- Flat rate US$ 50 shipping for orders below US$ 500
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
- Import duties out of our control may be levied by local customs.
환불
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale and purchased with a discount code.
환불 / 교환 조건
Gray Matters is pleased to offer returns for full price items in unused and brand new condition.
The return must be requested within 14 calendar days from the order delivery or in store purchase date.
Please refer to the section "Select your country" for country specific details about eventual return fees.
Products purchased on sale or with discount codes (with the exception of any "Welcome" code) are only eligible for store credit or exchange.
Products marked "Final Sale" are not eligible for returns or exchanges.
교환안내
Please email us on hello@graymattersnyc.com requesting the desired size/color/style change.
We will provide further instructions on how to complete the exchange without placing a new transaction.
반품 안내
(1) Click 여기를 to login
- 이메일 주소를 입력하고 "계속"을 클릭하면 6 자리 인증 코드를 입력하라는 메시지가 표시됩니다.
- 6 자리 인증 코드가 포함된 이메일을 받게됩니다.
- 코드를 입력하여 귀하의 반품 페이지에 액세스하십시오.
(2) 반품을 신청하려는 주문을 클릭하세요.
(3) 주문에 둘 이상의 항목이 있는 경우 반품하려는 항목을 선택하세요.
(4) 반품 사유를 선택하세요.
(5) 반품 신청을 클릭하세요.
(6) 요청이 접수되고 승인되면:
- You will receive an email with shipping instructions and your prepaid shipping label
- The packaged shoes must be dropped off at USPS/UPS/Fedex/DHL by 7 days of the return label receipt.
- Once the shoes have arrived at our warehouse and processed by our staff - we will notify you and issue a store credit or a refund to the original method of payment.
Please allow up to 10 business days for the refund to appear on your bank statement.
We usually respond very quickly (within 1-2 hours) during EST working hours (10am - 6pm Monday - Friday), so please bear in mind that there may be a slight delay for any requests sent outside these hours.
Returns are possible only for items that are in brand new and sellable condition.
The shoes must be tried on a carpeted surface and no stains or marks should show on the upper or outsoles.
All orders must be returned in the original packaging, including the shoe box, shoe bags, and extra heel caps.
Shoes returned in non sellable condition, showing marks / stains on the upper or outsole and / or without the original box and shoe bag, cannot be accepted.
If your return is declined, we can ship back the shoes to you at your own cost, or we can donate / discard them.
Duties and taxes are prepaid for most international orders starting at $400 / €400 / £400 / CAD 600 or equivalent. For details, please refer to your destination country group in the section SELECT YOUR COUNTRY.
제품은 모든 관세와 세금을 제외하고 표시된 가격입니다. DDU(관세미지금 인도조건)의 경우 배송료 국가에서 직접 청구되므로 주문에 대해 발생하는 정확한 관세 및 세금을 계산할 수 없습니다.
관세 및 세금은 정부에 의해 부가되며 구매한 제품의 원산지/제조 조합에 따른 상품 분류에 따라 결정됩니다. 적용 가능한 관세 및 세금 금액은 주문한 제품 및 정부가 정한 특정 요율에 따라 달라집니다.
All archive sale items are shipped DDU from the United States. Eventual duties charged by local customs are responsibility of the customer.
If you would like to modify or cancel your order, please send a request to hello@graymattersnyc.com as soon as possible.
We will make every effort to accommodate your request, however, there may be some instances where we are unable to cancel your order before it ships.
If your order has already shipped out, our normal return policy will be in effect.
We reserve the right to cancel your order:
- if you are not able to provide details such as final customer name, address, phone number and email.
- if the same exact item is purchased, returned and purchased again.
- if we notice a constant pattern of purchases and returns.
Any cancellation is subject to a fee of up to 5% of the order amount, depending on the payment method that was used for the purchase. The fee will be deducted from the refund.
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email hello@graymattersnyc.com as soon as possible to let us know.
참고용의 불량 부분의 문의 사진을 보내주시길 바랍니다.
Gray Matters does not take responsibility for damaged items purchased through third party retailers.
If an item is returned to us because a customer refused to receive the package, Gray Matters will seek to recover from the customer all costs or any fees incurred. Gray Matters is not responsible for refunding the value of returned goods that have been refused by customers.
The following items/orders are deemed final sale and are not eligible for return or exchange:
- All items marked as "final sale".
- Items purchased on sale at US$300 or less
- International orders of items on sale or purchased with a discount code
- Items purchased with store credit
- Items that are purchased, returned and purchased again in the same style, color, size.
- All archive sale items
원하시는 상품이 품절된 경우, 사이즈 선택 옵션을 통해 상품 문의를 할 수 있습니다.
“문의 (INQUIRE)”를 클릭하고 재입고 양식을 작성해주세요. 제품 재입고 여부와 시기를 최대한 빨리 알려드리겠습니다.
정가 품목만 재입고됩니다.
정가 품목의 재입고를 원하시는 경우, 50% 착수금으로 프리 오더(선주문)을 할 수 있습니다. *이메일을 통해 전자영수증과 신용카드 결제 링크를 보내드립니다.
프리 오더 착수금이 결제된 후, 주문을 변경하거나 취소할 수 없습니다. 사이즈, 스타일, 수량 변경 등이 포함됩니다.
배송 직전에 나머지 50% 금액과 최종 배송료 및 세금을 결제합니다. 상품 배송 후, 이메일을 통해 운송장 번호를 보내드립니다.
*뉴욕 주 고객은 프리오더(선주문)에 세일즈 택스가 포함됩니다.
