월 - 금 오전 9시 - 오후 6시 (미국 동부 표준시)

이메일: hello@graymattersnyc.com
Click 여기를 to chat live with us
전화번호: +1 (929) 295-0303

영업 기준일 오후 12시(미국 동부 표준시) 이전에 주문한 상품은 당일 배송됩니다. 이후 접수된 주문은 다음 영업일에 배송됩니다. 상품 배송 후, 운송 번호를 포함한 이메일이 발송됩니다.

주말과 공휴일에는 주문 배송하지 않으며, P.O. 박스 혹은 APO 주소로는 배송 할 수 없습니다.

Signature upon delivery is not required. Gray Matters is not responsible for any loss, liability or damage that may result from leaving your package at the shipping address without a signature.
Please contact hello@graymattersnyc.com  if you would like to add a required signature to your delivery.

Once the package is handed to a shipping carrier, Gray Matters is not responsible for any delivery delay, complication, damage, or loss caused by the carrier.

Gray Matters는 이와 같은 결제 방법을 받습니다.

   (1) Credit cards: Visa, MasterCard, Discover, American Express
   (2) Apple Pay
   (3) Shop Pay
   (4) Gift cards purchased from graymattersnyc.com

Gray Matters는 체크(수표), 현금, 머니 오더, 전화 주문을 받지 않습니다.

환불 / 교환 조건

Gray Matters is pleased to offer returns for full price items in unused and brand new condition.
The return must be requested within 14 calendar days from the order delivery or in store purchase date.

Please refer to the section Select your Country for country specific details about eventual return fees.

Products purchased on sale or with discount codes (with the exception of any "Welcome" code) are only eligible for store credit or exchange.

Please refer to the section Final Sale for items that are not eligible for returns or exchanges.

교환안내

Please email us on hello@graymattersnyc.com requesting the desired size/color/style change. We will provide further instructions on how to complete the exchange without placing a new transaction.

반품 안내

(1) Click 여기를 to login
- 이메일 주소를 입력하고 "계속"을 클릭하면 6 자리 인증 코드를 입력하라는 메시지가 표시됩니다.
- 6 자리 인증 코드가 포함된 이메일을 받게됩니다.
- 코드를 입력하여 귀하의 반품 페이지에 액세스하십시오.

(2) 반품을 신청하려는 주문을 클릭하세요.

(3) 주문에 둘 이상의 항목이 있는 경우 반품하려는 항목을 선택하세요.

(4) 반품 사유를 선택하세요.

(5) 반품 신청을 클릭하세요.

(6) Once your request has been received and approved:
- You will receive an email with shipping instructions and your prepaid shipping label.
- The packaged shoes must be dropped off at USPS/UPS/DHL/FEDEX by 7 days of the return label receipt.
- Once the shoes have arrived at our warehouse and processed by our staff we will notify you and issue a store credit or a refund to the original method of payment.
Please allow up to 10 business days for the refund to appear on your bank statement.

We usually respond very quickly (within 1-2 hours) during EST working hours (10am - 6pm Monday - Friday), so please bear in mind that there may be a slight delay for any requests sent outside these hours. 

Returns are possible only for items that are in brand new and sellable condition. The shoes must be tried on a carpeted surface and no stains or marks should show on the upper or outsoles.
All orders must be returned in the original packaging, including the shoe box, shoe bags, and extra heel caps.

Shoes returned in non sellable condition, showing marks / stains on the upper or outsole and / or without the original box and shoe bag, cannot be accepted.

If your return is declined, we can ship back the shoes to you at your own cost, or we can donate / discard them.

Duties and taxes are prepaid for most international orders starting at $400 / €400 / £400 / CAD 600 or equivalent. For details, please refer to your destination country group in the section SELECT YOUR COUNTRY.

제품은 모든 관세와 세금을 제외하고 표시된 가격입니다. DDU(관세미지금 인도조건)의 경우 배송료 국가에서 직접 청구되므로 주문에 대해 발생하는 정확한 관세 및 세금을 계산할 수 없습니다.

관세 및 세금은 정부에 의해 부가되며 구매한 제품의 원산지/제조 조합에 따른 상품 분류에 따라 결정됩니다. 적용 가능한 관세 및 세금 금액은 주문한 제품 및 정부가 정한 특정 요율에 따라 달라집니다.
All archive sale items are shipped DDU from the United States. Eventual duties charged by local customs are responsibility of the customer.

주문 변경 및 취소를 원하시는 경우 주문 번호와 함께hello@graymattersnyc.com as soon as possible. 

상품 준비중인 경우에는 취소가 불가능 하며, 상품 수령 후 반품 신청 가능합니다.

We reserve the right to cancel your order:
- if you are not able to provide details such as final customer name, address, phone number and email.
- if the same exact item is purchased, returned and purchased again.
- if we notice a constant pattern of purchases and returns.

Any cancellation is subject to a fee of up to 5% of the order amount, depending on the payment method that was used for the purchase. The fee will be deducted from the refund.

In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email hello@graymattersnyc.com참고용의 불량 부분의 문의 사진을 보내주시길 바랍니다.

Gray Matters는 타사 소매 업체를 통한 구매에 대한 상품 하자는 책임지지 않습니다.

If an item is returned to us because a customer refused to receive the package, Gray Matters will seek to recover from the customer all costs or any fees incurred. Gray Matters is not responsible for refunding the value of returned goods that have been refused by customers.

- Items purchased with a discounted price (marked down price or through a discount code with the exception of any first order welcome code) and not considered final sale may be eligible for return for store credit or exchange. Please check the specific terms for your destination country in the section Select your Country. 

- Items purchased with a discounted price are not eligible for a refund to the original payment method.

- If a purchase is eligible for exchange and the item is no longer on sale, we cannot guarantee the discounted price on the exchanged item. 

The following items / orders are deemed final sale and are not eligible for return, store credit or exchange:

- All items marked final sale
- Items purchased on sale at US$300 or less
- International orders of items on sale or purchased with a discount code
- Items purchased with store credit
- Items that are purchased, returned and purchased again in the same style, color, size.
- All archive sale items

- Lady Gray Points can only be applied to full price orders.
- The discount code generated by redeeming Lady Gray Points cannot be combined with any other promotion.
- Lady Gray points cannot be applied to a store credit.

If your favorite pair is sold out, you may still select your size using the size dropdown on the product page. You should notice the "ADD TO CART" button update to "INQUIRE."

“문의 (INQUIRE)”를 클릭하고 재입고 양식을 작성해주세요. 제품 재입고 여부와 시기를 최대한 빨리 알려드리겠습니다.

정가 품목만 재입고됩니다.

정가 품목의 재입고를 원하시는 경우, 50% 착수금으로 프리 오더(선주문)을 할 수 있습니다. *이메일을 통해 전자영수증과 신용카드 결제 링크를 보내드립니다.

Once the pre-order deposit is accepted and paid, we will not be able to make changes or cancel the order until you receive the product. This includes size changes, style changes, quantities, etc. Once you receive the product, if you are not happy with the purchase, we can exchange for another item or issue a store credit. Pre-orders are custom made and cannot be returned for a full refund.  

배송 직전에 나머지 50% 금액과 최종 배송료 및 세금을 결제합니다. 상품 배송 후, 이메일을 통해 운송장 번호를 보내드립니다.

*뉴욕 주 고객은 프리오더(선주문)에 세일즈 택스가 포함됩니다.