Il tuo carrello é vuoto
CONTATTI
Orari: Lun-Ven dalle ore 10.00 alle ore 18.00 EST
Email: hello@graymattersnyc.com
Clicca QUI per chattare live con noi
Telefono: +1 (929) 295-0303
SPEDIZIONI E RESI
Gli ordini ricevuti entro le 12 ora di New York (EST) verranno inviati lo stesso giorno. Gli ordini ricevuti dopo le 12 saranno spediti il giorno successivo. Non appena la spedizione viene effettuata, le invieremo un'email con la lettera di vettura di UPS.
Gli ordini non vengono spediti durante il week end e feste nazionali. Non possiamo spedire a P.O. Box e indirizzi APO.
La firma alla consegna non è obbligatoria. Gray Matters non è responsabile di eventuali perdite o danni relativi a consegne senza firma del destinatario.
Ci può contattare su hello@graymattersnyc.com se desidera richiedere la firma come prova di consegna.
Once the package is handed to a shipping carrier, Gray Matters is not responsible for any delivery delay, complication, damage, or loss caused by the carrier.
Gray Matters accetta i seguenti metodi di pagamento:
(1) Carte di credito: Visa, MasterCard, Discover, American Express
(2) Apple Pay
(3) Shop Pay
(4) Gift cards purchased from graymattersnyc.com
Gray Matters non accetta assegni, contanti, vaglia o ordini presi al telefono.
SPEDIZIONI
- Free shipping via UPS for orders over US$400.
- $15 shipping for orders below US$400 .
CAMBI
The first exchange of full price item is complimentary. Email customer service with your request. $20 fee per unit for any additional exchange.
Exchanges of sale items and items purchased with a discount code are subject to a $20 fee per unit.
RESI
Choose between:
- Store credit in the full amount of your purchase
- Refund to original payment method with a 4% deduction (full price items only)
Sale items and items purchased with a discount code are only eligible for store credit with a $20 fee per returned unit.
SPEDIZIONI
- Free shipping via UPS or DHL and prepaid duties for orders over CAD$ 600.
- Shipping starting at CAD$ 30 and unpaid duties for orders below CAD$ 600.
CAMBI
The first exchange is complimentary. Email customer service with your request. CAD$ 40 fee for any additional exchange.
Exchanges of sale items and items purchased with a discount code are subject to a CAD$ 40 fee per unit.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a CAD$ 40 deduction for each returned pair (full price items only)
Sale items and items purchased with a discount code are only eligible for store credit with a CAD$ 40 fee per returned unit.
SPEDIZIONI
- Free shipping via UPS or DHL and prepaid duties for orders over £400.
- Shipping starting at £30 and unpaid duties for orders below £400.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a deduction of £40 for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
SPEDIZIONI
- Free shipping via UPS or DHL for orders over $400 USD.
- Flat rate $35 USD shipping for orders below $400 USD.
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
RESI
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that $120 USD will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
BAHRAIN, CHILE, CHINA, GREENLAND, ICELAND, INDIA, INDONESIA, JAPAN, KUWAIT, MACAO, MALAYSIA, MEXICO, PHILIPPINES, QATAR, RUSSIA, SAUDI ARABIA, SINGAPORE, SOUTH AFRICA, SOUTH KOREA, TAIWAN, THAILAND, UNITED ARAB EMIRATES.
SPEDIZIONI
- Free shipping via UPS or DHL and prepaid duties for orders over US$ 500.
- Flat rate US$ 50 shipping and unpaid duties for orders below US$ 500.
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
RESI
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, GREECE, HUNGARY, LATVIA, LITHUANIA, POLAND, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN.
SPEDIZIONI
- Flat rate $25 shipping for one pair; $5 for any additional pair.
- Nessun dazio o tassa aggiuntiva.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a $30 USD deduction for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
AUSTRIA, BELGIUM, FRANCE, GERMANY, IRELAND, ITALY, LUXEMBOURG, MONACO, NETHERLANDS, PORTUGAL, SPAIN.
SPEDIZIONI
- Free UPS or DHL shipping for orders over €400.
- Flat rate €20 shipping for orders below €400.
- Nessun dazio o tassa aggiuntiva.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a €20 deduction for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
LIECHTENSTEIN, NORVEGIA, SVIZZERA, TURCHIA
SPEDIZIONI
- Flat rate shipping $35 USD via DHL or UPS for one pair. $5 USD for any additional pair.
- Dazi di importazione fuori dal nostro controllo potrebbero essere imposti dalle autorità finanziarie locali.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a $40 USD deduction for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
SPEDIZIONI
- Free shipping via UPS or DHL for orders over US$ 500.
- Flat rate US$ 50 shipping for orders below US$ 500.
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
- Dazi di importazione fuori dal nostro controllo potrebbero essere imposti dalle autorità finanziarie locali.
RESI
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
SPEDIZIONI
- Free shipping via UPS or DHL for orders over US$ 500.
- Flat rate US$ 50 shipping for orders below US$ 500.
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
- Dazi di importazione fuori dal nostro controllo potrebbero essere imposti dalle autorità finanziarie locali.
RESI
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
Sale items are only eligible for store credit.
TERMINI DEI RESI E DEI CAMBI
Gray Matters is pleased to offer returns for full price items in unused and brand new condition.
The return must be requested within 14 calendar days from the order delivery or in store purchase date.
Please refer to the section Select your Country for country specific details about eventual return fees.
Products purchased on sale or with discount codes (with the exception of any "Welcome" code) are only eligible for store credit or exchange.
Please refer to the section SVENDITE FINALI for items that are not eligible for returns or exchanges.
HOW TO EXCHANGE
Please email us on hello@graymattersnyc.com requesting the desired size/color/style change. We will provide further instructions on how to complete the exchange without placing a new transaction.
COME EFFETTUARE UN RESO
(1) Clicca QUI per il login
- Inserisci la tua email, clicca “continua” e ti verra` richiesto un codice di 6 cifre.
- Riceverai il codice via email.
- Inserisci il codice per accedere alla tua pagina dei resi.
(2) Clicca sull’ordine che vuoi ritornare.
(3) Se il tuo ordine include piu` prodotti, seleziona il prodotto che vuoi ritornare.
(4) Indica il motivo del reso.
(5) Clicca: richiedi reso
(6) Quando la sua richiesta è approvata:
Il nostro personale risponderà e fornirà le istruzioni per la spedizione e la vostra ETICHETTA DI SPEDIZIONE PREPAGATA.
- The packaged shoes must be dropped off at USPS/UPS/DHL/FEDEX by 7 days of the return label receipt.
- Once the shoes have arrived at our warehouse and processed by our staff we will notify you and issue a store credit or a refund to the original method of payment.
Please allow up to 10 business days for the refund to appear on your bank statement.
Durante l'orario lavorativo (dal lunedì` al venerdì 10 - 18 ora di New York) rispondiamo entro 1 - 2 ore. Nel caso di festività o in altri orari i tempi di risposta potrebbero essere più lunghi.
Returns are possible only for items that are in brand new and sellable condition. The shoes must be tried on a carpeted surface and no stains or marks should show on the upper or outsoles.
All orders must be returned in the original packaging, including the shoe box, shoe bags, and extra heel caps.
Shoes returned in non sellable condition, showing marks / stains on the upper or outsole and / or without the original box and shoe bag, cannot be accepted.
If your return is declined, we can ship back the shoes to you at your own cost, or we can donate / discard them.
Duties and taxes are prepaid for most international orders starting at $400 / €400 / £400 / CAD 600 or equivalent. For details, please refer to your destination country group in the section SELECT YOUR COUNTRY.
I prezzi pubblicati dei prodotti Gray Matters non includono eventuali dazi o tasse imposti dalla dogana locale. Per le spedizioni DDU (dazi non pre-pagati) non abbiamo la possibilità di stimare l'ammontare di eventuali dazi a cui l'ordine potrebbe essere soggetto.
I dazi e le tariffe doganali sono stabiliti dal governo locale e determinati sulla base di una combinazione del paese di fabbricazione dei beni acquistati e della classificazione di tale merce da parte della dogana locale. L'importo del dazio e/o delle tasse applicabili varia in base al prodotto ordinato e alle tariffe specifiche stabilite dal governo locale.
All archive sale items are shipped DDU from the United States. Eventual duties charged by local customs are responsibility of the customer.
Se desidera cancellare o modificare il suo ordine, invii una richiesta via email a hello@graymattersnyc.com il prima possibile.
Faremo del nostro meglio per soddisfare la sua richiesta; tuttavia, non sempre possiamo garantire l'annullamento dell'ordine prima della spedizione. Se il suo ordine è già stato spedito, entrerà in vigore il processo di reso degli ordini.
We reserve the right to cancel your order:
- if you are not able to provide details such as final customer name, address, phone number and email.
- if the same exact item is purchased, returned and purchased again.
- if we notice a constant pattern of purchases and returns.
Any cancellation is subject to a fee of up to 5% of the order amount, depending on the payment method that was used for the purchase. The fee will be deducted from the refund.
Nella eventualità che il suo ordine venga elaborato in modo errato o che gli articoli arrivino danneggiati, cortesemente invii una e-mail a hello@graymattersnyc.com within 24 hours since order delivery. Photos of the incorrect/damaged merchandise must be included in the email.
Gray Matters non assume responsabilità per articoli danneggiati se acquistati in punti vendita diversi da graymattersnyc.com.
Se un articolo viene restituito da UPS perchè il cliente ha rifiutato di ricevere il pacco, Gray Matters non garantisce il rimborso della merce e cercherà di recuperare dal cliente tutti le eventuali spese sostenute.
- Items purchased with a discounted price (marked down price or through a discount code with the exception of any first order welcome code) and not considered final sale may be eligible for return for store credit or exchange. Please check the specific terms for your destination country in the section Select your Country.
- Items purchased with a discounted price are not eligible for a refund to the original payment method.
- If a purchase is eligible for exchange and the item is no longer on sale, we cannot guarantee the discounted price on the exchanged item.
The following items / orders are deemed final sale and are not eligible for return, store credit or exchange:
- All items marked final sale
- Items purchased on sale at US$300 or less
- International orders of items on sale or purchased with a discount code
- Items purchased with store credit
- Items that are purchased, returned and purchased again in the same style, color, size.
- All archive sale items
- Lady Gray Points can only be applied to full price orders.
- The discount code generated by redeeming Lady Gray Points cannot be combined with any other promotion.
- Lady Gray points cannot be applied to a store credit.
PRODOTTI ESAURITI E
PRE ORDINI
Se il suo paio preferito è esaurito, può richiedere la sua taglia selezionando "RICHIEDI" nel menu a tendina della pagina prodotto.
Le faremo sapere al più presto se e quando l'articolo ritornerà in stock.
Il restock è possibile solo per prodotti non scontati.
Se l'articolo è disponibile per il riassortimento, è possibile preordinare con un deposito del 50%, al netto di tasse e spese di spedizione. * Ti invieremo un'email con una fattura digitale e il deposito potrà essere pagato tramite carta di credito facendo clic sul link che appare nella email.
Dopo il pagamento del deposito, non saremo in grado di apportare modifiche o annullare l'ordine fino a quando non riceverai il prodotto. Questo include cambiamenti di taglia, stile, quantità etc. Quando riceverai il prodotto, se non sei soddisfatto con la tua scelta, effettueremo un cambio o emetteremo un buono acquisto. I preordini sono prodotti personalizzati e non posso essere resi con rimborso.
Addebiteremo il restante 50% dell'importo, più eventuali spese di spedizione e tasse non appena l'ordine è pronto. A seguito della spedizione, le invieremo via email la lettera di vettura.
*Una tassa corrispondente all'IVA sarà aggiunta agli ordini con destinazione lo stato di New York.
SERVIZIO CLIENTI
Orari: Lun-Ven dalle ore 10.00 alle ore 18.00 EST
Email: hello@graymattersnyc.com
Telefono: +1 (929) 295-0303
Gli ordini ricevuti entro le 12 ora di New York (EST) verranno inviati lo stesso giorno. Gli ordini ricevuti dopo le 12 saranno spediti il giorno successivo. Non appena la spedizione viene effettuata, le invieremo un'email con la lettera di vettura di UPS.
Gli ordini non vengono spediti durante il week end e feste nazionali. Non possiamo spedire a P.O. Box e indirizzi APO.
La firma alla consegna non è obbligatoria. Gray Matters non è responsabile di eventuali perdite o danni relativi a consegne senza firma del destinatario.
Please contact hello@graymattersnyc.com if you would like to add a required signature to your delivery.
Once the package is handed to a shipping carrier, Gray Matters is not responsible for any delivery delay, complication, damage, or loss caused by the carrier.
Gray Matters accetta i seguenti metodi di pagamento:
(1) Carte di credito: Visa, MasterCard, Discover, American Express
(2) Apple Pay
(3) Shop Pay
(4) Gift cards purchased from graymattersnyc.com
Gray Matters non accetta assegni, contanti, vaglia o ordini presi al telefono.
Se desidera cancellare o modificare il suo ordine, invii una richiesta via email a hello@graymattersnyc.comil prima possibile.
Faremo del nostro meglio per soddisfare la sua richiesta; tuttavia, non sempre possiamo garantire l'annullamento dell'ordine prima della spedizione. Se il suo ordine è già stato spedito, entrerà in vigore il processo di reso degli ordini.
Nella eventualità che il suo ordine venga elaborato in modo errato o che gli articoli arrivino danneggiati, cortesemente invii una e-mail a hello@graymattersnyc.com il più presto possibile.
Le chiediamo di includere delle immagini della merce errata/danneggiata per un nostro riferimento.
Gray Matters non assume responsabilità per articoli danneggiati se acquistati in punti vendita diversi da graymattersnyc.com.
SPEDIZIONI
- Free shipping via UPS for orders over US$ 400.
- US $15 shipping for orders below US $400.
CAMBI
The first exchange is complimentary. Email customer service with your request. $20 fee for any additional exchange.
Exchanges of sale items and items purchased with a discount code are subject to a $20 fee per unit.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a 4% deduction (full price items only)
Sale items and items purchased with a discount code are only eligible for store credit with a $20 fee per returned unit.
SPEDIZIONI
- Free shipping via UPS or DHL and prepaid duties for orders over CAD$ 600.
- Shipping starting at CAD$ 30 and unpaid duties for orders below CAD$ 600.
CAMBI
The first exchange is complimentary. Email customer service with your request. CAD$ 40 fee for any additional exchange.
Exchanges of sale items and items purchased with a discount code are subject to a CAD$ 40 fee per unit.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a CAD$ 40 deduction for each returned pair (full price items only)
Sale items and items purchased with a discount code are only eligible for store credit with a CAD$ 40 fee per returned unit.
SPEDIZIONI
- Free shipping via UPS or DHL and prepaid duties for orders over £400
- Shipping starting at £30 and unpaid duties for orders below £400.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a deduction of £40 for each returned returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
SPEDIZIONI
- Free shipping via UPS or DHL for orders over US$ 400
- Flat rate US$ 35 shipping for orders below US$ 400
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
RESI
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
BAHRAIN, CHILE, CHINA, GREENLAND, ICELAND, INDIA, INDONESIA, JAPAN, KUWAIT, MACAO, MALAYSIA, MEXICO, QATAR, PHILIPPINES, RUSSIA, SAUDI ARABIA, SINGAPORE, SOUTH AFRICA, SOUTH KOREA, TAIWAN, THAILAND, UNITED ARAB EMIRATES
SPEDIZIONI
- Free shipping via UPS or DHL and prepaid duties for orders over US$ 500
- Flat rate US$ 50 shipping and unpaid duties for orders below US$ 500
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
RESI
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, GREECE, HUNGARY, LATVIA, LITHUANIA, POLAND, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN.
SPEDIZIONI
- Flat rate $25 shipping for one pair; $5 for any additional pair.
- Nessun dazio o tassa aggiuntiva.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a US$ 30 deduction for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
AUSTRIA, BELGIUM, FRANCE, GERMANY, IRELAND, ITALY, LUXEMBOURG, MONACO, NETHERLANDS, PORTUGAL, SPAIN.
SPEDIZIONI
- Free UPS or DHL shipping for orders over €400.
- Flat rate € 20 shipping for orders below €400
- Nessun dazio o tassa aggiuntiva.
RESI
Choose between:
- Store credit in the the full amount of your purchase.
- Refund to original payment method with a €20 deduction for each returned pair (full price items only).
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
LIECHTENSTEIN, NORWAY, SWITZERLAND, TURKEY.
SPEDIZIONI
- Flat rate DHL or UPS US$ 35 shipping for one pair. US$ 5 for any additional pair.
- Dazi di importazione fuori dal nostro controllo potrebbero essere imposti dalle autorità finanziarie locali.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a US$ 40 deduction for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale and purchased with a discount code.
SPEDIZIONI
- Free shipping via UPS or DHL for orders over US$ 500
- Flat rate US$ 50 shipping for orders below US$ 500
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
- Dazi di importazione fuori dal nostro controllo potrebbero essere imposti dalle autorità finanziarie locali.
RESI
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale and purchased with a discount code.
TERMINI DEI RESI E DEI CAMBI
Gray Matters is pleased to offer returns for full price items in unused and brand new condition.
The return must be requested within 14 calendar days from the order delivery or in store purchase date.
Please refer to the section Select your country for country specific details about eventual return fees.
Products purchased on sale or with discount codes (with the exception of any "Welcome" code) are only eligible for store credit or exchange.
Please refer to the section SVENDITE FINALI for items that are not eligible for returns or exchanges.
HOW TO EXCHANGE
Please email us on hello@graymattersnyc.com requesting the desired size/color/style change.
We will provide further instructions on how to complete the exchange without placing a new transaction.
COME EFFETTUARE UN RESO
(1) Clicca QUI per il login
- Inserisci la tua email, clicca “continua” e ti verra` richiesto un codice di 6 cifre.
- Riceverai il codice via email.
- Inserisci il codice per accedere alla tua pagina dei resi.
(2) Clicca sull’ordine che vuoi ritornare.
(3) Se il tuo ordine include piu` prodotti, seleziona il prodotto che vuoi ritornare.
(4) Indica il motivo del reso.
(5) Clicca: richiedi reso
(6) Quando la sua richiesta è approvata:
- You will receive an email with shipping instructions and your prepaid shipping label
- The packaged shoes must be dropped off at USPS/UPS/Fedex/DHL by 7 days of the return label receipt.
- Once the shoes have arrived at our warehouse and processed by our staff - we will notify you and issue a store credit or a refund to the original method of payment.
Please allow up to 10 business days for the refund to appear on your bank statement.
Durante l'orario lavorativo (dal lunedì` al venerdì 10 - 18 ora di New York) rispondiamo entro 1 - 2 ore. Nel caso di festività o in altri orari i tempi di risposta potrebbero essere più lunghi.
Returns are possible only for items that are in brand new and sellable condition.
The shoes must be tried on a carpeted surface and no stains or marks should show on the upper or outsoles.
All orders must be returned in the original packaging, including the shoe box, shoe bags, and extra heel caps.
Shoes returned in non sellable condition, showing marks / stains on the upper or outsole and / or without the original box and shoe bag, cannot be accepted.
If your return is declined, we can ship back the shoes to you at your own cost, or we can donate / discard them.
Duties and taxes are prepaid for most international orders starting at $400 / €400 / £400 / CAD 600 or equivalent. For details, please refer to your destination country group in the section SELECT YOUR COUNTRY.
I prezzi pubblicati dei prodotti Gray Matters non includono eventuali dazi o tasse imposti dalla dogana locale. Per le spedizioni DDU (dazi non pre-pagati) non abbiamo la possibilità di stimare l'ammontare di eventuali dazi a cui l'ordine potrebbe essere soggetto.
I dazi e le tariffe doganali sono stabiliti dal governo locale e determinati sulla base di una combinazione del paese di fabbricazione dei beni acquistati e della classificazione di tale merce da parte della dogana locale. L'importo del dazio e/o delle tasse applicabili varia in base al prodotto ordinato e alle tariffe specifiche stabilite dal governo locale.
All archive sale items are shipped DDU from the United States. Eventual duties charged by local customs are responsibility of the customer.
Se desidera cancellare o modificare il suo ordine, invii una richiesta via email a hello@graymattersnyc.com il prima possibile.
We will make every effort to accommodate your request, however, there may be some instances where we are unable to cancel your order before it ships.
If your order has already shipped out, our normal return policy will be in effect.
We reserve the right to cancel your order:
- if you are not able to provide details such as final customer name, address, phone number and email.
- if the same exact item is purchased, returned and purchased again.
- if we notice a constant pattern of purchases and returns.
Any cancellation is subject to a fee of up to 5% of the order amount, depending on the payment method that was used for the purchase. The fee will be deducted from the refund.
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email hello@graymattersnyc.com within 24 hours since order delivery. Photos of the incorrect/damaged merchandise must be included in the email.
Gray Matters non assume responsabilità per articoli danneggiati se acquistati in punti vendita diversi da graymattersnyc.com.
Se un articolo viene restituito da UPS perchè il cliente ha rifiutato di ricevere il pacco, Gray Matters non garantisce il rimborso della merce e cercherà di recuperare dal cliente tutti le eventuali spese sostenute.
- Items purchased with a discounted price (marked down price or through a discount code with the exception of any first order welcome code) and not considered final sale may be eligible for return for store credit or exchange. Please check the specific terms for your destination country in the section Select your Country.
- Items purchased with a discounted price are never eligible for a refund to the original payment method
- If a purchase is eligible for exchange and the item is no longer on sale, we cannot guarantee the discounted price on the exchanged item.
The following items/orders are deemed final sale and are not eligible for return or exchange:
- All items marked as "final sale".
- Items purchased on sale at US$300 or less
- International orders of items on sale or purchased with a discount code
- Items purchased with store credit
- Items that are purchased, returned and purchased again in the same style, color, size.
- All archive sale items
- Lady Gray Points can only be applied to full price orders.
- The discount code generated by redeeming Lady Gray Points cannot be combined with any other promotion.
- Lady Gray points cannot be applied to a store credit.
Se il suo paio preferito è esaurito, può richiedere la sua taglia selezionando "RICHIEDI" nel menu a tendina della pagina prodotto.
Le faremo sapere al più presto se e quando l'articolo ritornerà in stock.
Il restock è possibile solo per prodotti non scontati.
Se l'articolo è disponibile per il riassortimento, è possibile preordinare con un deposito del 50%, al netto di tasse e spese di spedizione. * Ti invieremo un'email con una fattura digitale e il deposito potrà essere pagato tramite carta di credito facendo clic sul link che appare nella email.
Dopo il pagamento del deposito, non saremo in grado di apportare modifiche o annullare l'ordine fino a quando non riceverai il prodotto.
Addebiteremo il restante 50% dell'importo, più eventuali spese di spedizione e tasse non appena l'ordine è pronto. A seguito della spedizione, le invieremo via email la lettera di vettura.
*Una tassa corrispondente all'IVA sarà aggiunta agli ordini con destinazione lo stato di New York.
