Contact
Heures: Lundi-Vendredi 10h-18h EDT
Email: hello@graymattersnyc.com
Click ici to chat live with us
Téléphone: +1 (929) 295-0303
SHIPPING & RETURNS
Les commandes passées avant 12h00 (midi) EST seront expédiées le jour même. Toute commande passée après 12h00 (midi) EST sera expédiée le jour ouvrable suivant. Une fois le colis expédié, vous recevrez un e-mail automatisé contenant vos informations de suivi.
Veuillez noter que nous ne traitons pas les commandes le week-end ou les jours fériés, et nous ne pouvons pas expédier à des P.O. boîtes ou adresses APO.
Signature upon delivery is not required. Gray Matters is not responsible for any loss, liability or damage that may result from leaving your package at the shipping address without a signature.
Please contact hello@graymattersnyc.com if you would like to add a required signature to your delivery.
Once the package is handed to a shipping carrier, Gray Matters is not responsible for any delivery delay, complication, damage, or loss caused by the carrier.
Gray Matters accepte les modes de paiement suivants:
(1) Credit cards: Visa, MasterCard, Discover, American Express
(2) Apple Pay
(3) Shop Pay
(4) Cartes-cadeaux achetées sur graymattersnyc.com
Gray Matters n'accepte pas les chèques, les espèces, les mandats ou les commandes prises par téléphone.
LIVRAISON
- Free shipping via UPS for orders over US$400.
- $15 shipping for orders below US$400 .
ÉCHANGES
The first exchange of full price item is complimentary. Email customer service with your request. $20 fee per unit for any additional exchange.
Exchanges of sale items and items purchased with a discount code are subject to a $20 fee per unit.
RETOURS
Choose between:
- Store credit in the full amount of your purchase
- Refund to original payment method with a 4% deduction (full price items only)
Sale items and items purchased with a discount code are only eligible for store credit with a $20 fee per returned unit.
LIVRAISON
- Free shipping via UPS or DHL and prepaid duties for orders over CAD$ 600.
- Shipping starting at CAD$ 30 and unpaid duties for orders below CAD$ 600.
ÉCHANGES
The first exchange is complimentary. Email customer service with your request. CAD$ 40 fee for any additional exchange.
Exchanges of sale items and items purchased with a discount code are subject to a CAD$ 40 fee per unit.
RETOURS
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a CAD$ 40 deduction for each returned pair (full price items only)
Sale items and items purchased with a discount code are only eligible for store credit with a CAD$ 40 fee per returned unit.
LIVRAISON
- Free shipping via UPS or DHL and prepaid duties for orders over £400.
- Shipping starting at £30 and unpaid duties for orders below £400.
RETOURS
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a deduction of £40 for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
LIVRAISON
- Free shipping via UPS or DHL for orders over $400 USD.
- Flat rate $35 USD shipping for orders below $400 USD.
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
RETOURS
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that $120 USD will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
BAHRAIN, CHILE, CHINA, GREENLAND, ICELAND, INDIA, INDONESIA, JAPAN, KUWAIT, MACAO, MALAYSIA, MEXICO, PHILIPPINES, QATAR, RUSSIA, SAUDI ARABIA, SINGAPORE, SOUTH AFRICA, SOUTH KOREA, TAIWAN, THAILAND, UNITED ARAB EMIRATES.
LIVRAISON
- Free shipping via UPS or DHL and prepaid duties for orders over US$ 500.
- Flat rate US$ 50 shipping and unpaid duties for orders below US$ 500.
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
RETOURS
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, GREECE, HUNGARY, LATVIA, LITHUANIA, POLAND, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN.
LIVRAISON
- Flat rate $25 shipping for one pair; $5 for any additional pair.
- Pas de taxes et charges supplémentaires
RETOURS
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a $30 USD deduction for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
AUSTRIA, BELGIUM, FRANCE, GERMANY, IRELAND, ITALY, LUXEMBOURG, MONACO, NETHERLANDS, PORTUGAL, SPAIN.
LIVRAISON
- Free UPS or DHL shipping for orders over €400.
- Flat rate €20 shipping for orders below €400.
- Pas de taxes et charges supplémentaires
RETOURS
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a €20 deduction for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
LIECHTENSTEIN, NORWAY, SWITZERLAND, TURKEY
LIVRAISON
- Flat rate shipping $35 USD via DHL or UPS for one pair. $5 USD for any additional pair.
- Import duties out of our control may be levied by local customs.
RETOURS
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a $40 USD deduction for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
LIVRAISON
- Free shipping via UPS or DHL for orders over US$ 500.
- Flat rate US$ 50 shipping for orders below US$ 500.
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
- Import duties out of our control may be levied by local customs.
RETOURS
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
LIVRAISON
- Free shipping via UPS or DHL for orders over US$ 500.
- Flat rate US$ 50 shipping for orders below US$ 500.
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
- Import duties out of our control may be levied by local customs.
RETOURS
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
Sale items are only eligible for store credit.
POLITIQUE DE RETOURS & ÉCHANGES
Gray Matters is pleased to offer returns for full price items in unused and brand new condition.
The return must be requested within 14 calendar days from the order delivery or in store purchase date.
Please refer to the section Select your Country for country specific details about eventual return fees.
Products purchased on sale or with discount codes (with the exception of any "Welcome" code) are only eligible for store credit or exchange.
Please refer to the section Final Sale for items that are not eligible for returns or exchanges.
COMMENT ÉCHANGER
Please email us on hello@graymattersnyc.com requesting the desired size/color/style change. We will provide further instructions on how to complete the exchange without placing a new transaction.
COMMENT RETOURNER MON ARTICLE
(1) Click ici to login
- Entrez votre email, cliquez sur « continuer » et il vous sera demandé un code à 6 chiffres.
- Vous recevrez le code par email
- Entrez le code pour accéder à votre page de retours.
(2) Cliquez sur la commande que vous souhaitez retourner
(3) Si votre commande comprend plusieurs produits, sélectionnez le produit que vous souhaitez retourner.
(4) Indiquez la raison du retour.
(5) Cliquez sur : demander un retour
(6) Once your request has been received and approved:
- You will receive an email with shipping instructions and your prepaid shipping label.
- The packaged shoes must be dropped off at USPS/UPS/DHL/FEDEX by 7 days of the return label receipt.
- Once the shoes have arrived at our warehouse and processed by our staff we will notify you and issue a store credit or a refund to the original method of payment.
Please allow up to 10 business days for the refund to appear on your bank statement.
We usually respond very quickly (within 1-2 hours) during EST working hours (10am - 6pm Monday - Friday), so please bear in mind that there may be a slight delay for any requests sent outside these hours.
Returns are possible only for items that are in brand new and sellable condition. The shoes must be tried on a carpeted surface and no stains or marks should show on the upper or outsoles.
All orders must be returned in the original packaging, including the shoe box, shoe bags, and extra heel caps.
Shoes returned in non sellable condition, showing marks / stains on the upper or outsole and / or without the original box and shoe bag, cannot be accepted.
If your return is declined, we can ship back the shoes to you at your own cost, or we can donate / discard them.
Duties and taxes are prepaid for most international orders starting at $400 / €400 / £400 / CAD 600 or equivalent. For details, please refer to your destination country group in the section SELECT YOUR COUNTRY.
Les prix des produits sont affichés hors taxes et droits d’importation. Pour leurs expéditions, nous sommes dans l’incapacité de calculer le montant exact des droits et taxes, car ces frais sont imposés directement par le pays d’expédition.
Les droits et tarifs douaniers sont fixés par le gouvernement local et déterminés sur la base de la combinaison suivante: le pays d’origine, de fabrication des marchandises achetées et la classification de ces marchandises conformément au système harmonisé adopté. Le montant des droits, tarifs et taxes applicables variera en fonction du produit commandé et des taux spécifiques fixés par le gouvernement local.
All archive sale items are shipped DDU from the United States. Eventual duties charged by local customs are responsibility of the customer.
Si vous souhaitez modifier ou annuler votre commande, veuillez envoyer une demande àhello@graymattersnyc.com as soon as possible.
Nous mettrons tout en œuvre pour répondre à votre demande, cependant, il peut arriver que nous ne puissions pas annuler votre commande avant son expédition. Si votre commande a déjà été expédiée, notre politique de retour normale sera en vigueur.
We reserve the right to cancel your order:
- if you are not able to provide details such as final customer name, address, phone number and email.
- if the same exact item is purchased, returned and purchased again.
- if we notice a constant pattern of purchases and returns.
Any cancellation is subject to a fee of up to 5% of the order amount, depending on the payment method that was used for the purchase. The fee will be deducted from the refund.
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email hello@graymattersnyc.comdès que possible pour nous le faire savoir. et d’inclure des photos de la marchandise incorrecte ou endommagée afin que nous traitions au mieux votre réclamation.
Gray Matters ne prend aucune responsabilité pour les articles endommagés achetés auprès de nos revendeurs.
If an item is returned to us because a customer refused to receive the package, Gray Matters will seek to recover from the customer all costs or any fees incurred. Gray Matters is not responsible for refunding the value of returned goods that have been refused by customers.
- Items purchased with a discounted price (marked down price or through a discount code with the exception of any first order welcome code) and not considered final sale may be eligible for return for store credit or exchange. Please check the specific terms for your destination country in the section Select your Country.
- Items purchased with a discounted price are not eligible for a refund to the original payment method.
- If a purchase is eligible for exchange and the item is no longer on sale, we cannot guarantee the discounted price on the exchanged item.
The following items / orders are deemed final sale and are not eligible for return, store credit or exchange:
- All items marked final sale
- Items purchased on sale at US$300 or less
- International orders of items on sale or purchased with a discount code
- Items purchased with store credit
- Items that are purchased, returned and purchased again in the same style, color, size.
- All archive sale items
- Lady Gray Points can only be applied to full price orders.
- The discount code generated by redeeming Lady Gray Points cannot be combined with any other promotion.
- Lady Gray points cannot be applied to a store credit.
EN RUPTURE DE STOCK ET
PRÉ-COMMANDES
If your favorite pair is sold out, you may still select your size using the size dropdown on the product page. You should notice the "ADD TO CART" button update to "INQUIRE."
Cliquez sur "DEMANDER MA TAILLE" et remplissez le formulaire de réapprovisionnement. Nous vous répondrons dès que possible pour vous informer si / quand le produit sera réapprovisionné.
Seul les articles non soldés sont disponible en réapprovisionnement.
Si l'article non soldés en question est disponible pour le réapprovisionnement, vous avez la possibilité de le pré-commander avec un acompte de 50%, hors frais d'expédition et taxes. *Nous vous enverrons une facture numérique par e-mail et l'acompte peut être payé par carte de crédit en cliquant sur le lien qui apparaît sur l'e-mail.
Once the pre-order deposit is accepted and paid, we will not be able to make changes or cancel the order until you receive the product. This includes size changes, style changes, quantities, etc. Once you receive the product, if you are not happy with the purchase, we can exchange for another item or issue a store credit. Pre-orders are custom made and cannot be returned for a full refund.
Nous facturerons les 50% restants du montant dû, plus les éventuels frais de livraison et taxes au moment où le produit est prêt à être expédié. Dès que le produit sera expédié à destination, nous vous enverrons le numéro de suivi par e-mail.
* VAT sera incluse sur les précommandes expédiées aux clients dans l'État de New York.
SERVICE CLIENTS
Heures: Lundi-Vendredi 10h-18h EDT
Email: hello@graymattersnyc.com
Phone: +1 (929) 295-0303
Les commandes passées avant 12h00 (midi) EST seront expédiées le jour même. Toute commande passée après 12h00 (midi) EST sera expédiée le jour ouvrable suivant. Une fois le colis expédié, vous recevrez un e-mail automatisé contenant vos informations de suivi.
Please note that we do not process or ship orders on weekends or holidays, and we cannot ship to P.O. boxes or APO addresses.
Signature upon delivery is not required. Gray Matters is not responsible for any loss, liability or damage that may result from leaving your package at the shipping address without a signature.
Please contact hello@graymattersnyc.com if you would like to add a required signature to your delivery.
Once the package is handed to a shipping carrier, Gray Matters is not responsible for any delivery delay, complication, damage, or loss caused by the carrier.
Gray Matters accepte les modes de paiement suivants:
(1) Credit cards: Visa, MasterCard, Discover, American Express
(2) Apple Pay
(3) Shop Pay
(4) Gift cards purchased from graymattersnyc.com
Gray Matters n'accepte pas les chèques, les espèces, les mandats ou les commandes prises par téléphone.
Si vous souhaitez modifier ou annuler votre commande, veuillez envoyer une demande àhello@graymattersnyc.comdès que possible.
Nous mettrons tout en œuvre pour répondre à votre demande, cependant, il peut arriver que nous ne puissions pas annuler votre commande avant son expédition. Si votre commande a déjà été expédiée, notre politique de retour normale sera en vigueur.
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email hello@graymattersnyc.com as soon as possible to let us know.
Nous vous demandons d'inclure des photos de la marchandise incorrecte / endommagée pour notre référence.
Gray Matters ne prend aucune responsabilité pour les articles endommagés achetés auprès de nos revendeurs.
LIVRAISON
- Free shipping via UPS for orders over US$ 400.
- US $15 shipping for orders below US $400.
ÉCHANGES
The first exchange is complimentary. Email customer service with your request. $20 fee for any additional exchange.
Exchanges of sale items and items purchased with a discount code are subject to a $20 fee per unit.
RETOURS
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a 4% deduction (full price items only)
Sale items and items purchased with a discount code are only eligible for store credit with a $20 fee per returned unit.
LIVRAISON
- Free shipping via UPS or DHL and prepaid duties for orders over CAD$ 600.
- Shipping starting at CAD$ 30 and unpaid duties for orders below CAD$ 600.
ÉCHANGES
The first exchange is complimentary. Email customer service with your request. CAD$ 40 fee for any additional exchange.
Exchanges of sale items and items purchased with a discount code are subject to a CAD$ 40 fee per unit.
RETOURS
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a CAD$ 40 deduction for each returned pair (full price items only)
Sale items and items purchased with a discount code are only eligible for store credit with a CAD$ 40 fee per returned unit.
LIVRAISON
- Free shipping via UPS or DHL and prepaid duties for orders over £400
- Shipping starting at £30 and unpaid duties for orders below £400.
RETOURS
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a deduction of £40 for each returned returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
LIVRAISON
- Free shipping via UPS or DHL for orders over US$ 400
- Flat rate US$ 35 shipping for orders below US$ 400
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
RETOURS
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
BAHRAIN, CHILE, CHINA, GREENLAND, ICELAND, INDIA, INDONESIA, JAPAN, KUWAIT, MACAO, MALAYSIA, MEXICO, QATAR, PHILIPPINES, RUSSIA, SAUDI ARABIA, SINGAPORE, SOUTH AFRICA, SOUTH KOREA, TAIWAN, THAILAND, UNITED ARAB EMIRATES
LIVRAISON
- Free shipping via UPS or DHL and prepaid duties for orders over US$ 500
- Flat rate US$ 50 shipping and unpaid duties for orders below US$ 500
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
RETOURS
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, GREECE, HUNGARY, LATVIA, LITHUANIA, POLAND, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN.
LIVRAISON
- Flat rate $25 shipping for one pair; $5 for any additional pair.
- Pas de taxes et charges supplémentaires
RETOURS
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a US$ 30 deduction for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
AUSTRIA, BELGIUM, FRANCE, GERMANY, IRELAND, ITALY, LUXEMBOURG, MONACO, NETHERLANDS, PORTUGAL, SPAIN.
LIVRAISON
- Free UPS or DHL shipping for orders over €400.
- Flat rate € 20 shipping for orders below €400
- Pas de taxes et charges supplémentaires
RETOURS
Choose between:
- Store credit in the the full amount of your purchase.
- Refund to original payment method with a €20 deduction for each returned pair (full price items only).
At this time, we are not able to accept returns for items on sale or purchased with a discount code.
LIECHTENSTEIN, NORWAY, SWITZERLAND, TURKEY.
LIVRAISON
- Flat rate DHL or UPS US$ 35 shipping for one pair. US$ 5 for any additional pair.
- Import duties out of our control may be levied by local customs.
RETOURS
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a US$ 40 deduction for each returned pair (full price items only)
At this time, we are not able to accept returns for items on sale and purchased with a discount code.
LIVRAISON
- Free shipping via UPS or DHL for orders over US$ 500
- Flat rate US$ 50 shipping for orders below US$ 500
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
- Import duties out of our control may be levied by local customs.
RETOURS
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
At this time, we are not able to accept returns for items on sale and purchased with a discount code.
POLITIQUE DE RETOURS & ÉCHANGES
Gray Matters is pleased to offer returns for full price items in unused and brand new condition.
The return must be requested within 14 calendar days from the order delivery or in store purchase date.
Please refer to the section Select your country for country specific details about eventual return fees.
Products purchased on sale or with discount codes (with the exception of any "Welcome" code) are only eligible for store credit or exchange.
Please refer to the section Final Sale for items that are not eligible for returns or exchanges.
COMMENT ÉCHANGER
Please email us on hello@graymattersnyc.com requesting the desired size/color/style change.
We will provide further instructions on how to complete the exchange without placing a new transaction.
COMMENT RETOURNER MON ARTICLE
(1) Click ici to login
- Entrez votre email, cliquez sur « continuer » et il vous sera demandé un code à 6 chiffres.
- Vous recevrez le code par email
- Entrez le code pour accéder à votre page de retours.
(2) Cliquez sur la commande que vous souhaitez retourner
(3) Si votre commande comprend plusieurs produits, sélectionnez le produit que vous souhaitez retourner.
(4) Indiquez la raison du retour.
(5) Cliquez sur : demander un retour
(6) Une fois votre demande reçue et approuvée:
- You will receive an email with shipping instructions and your prepaid shipping label
- The packaged shoes must be dropped off at USPS/UPS/Fedex/DHL by 7 days of the return label receipt.
- Once the shoes have arrived at our warehouse and processed by our staff - we will notify you and issue a store credit or a refund to the original method of payment.
Please allow up to 10 business days for the refund to appear on your bank statement.
We usually respond very quickly (within 1-2 hours) during EST working hours (10am - 6pm Monday - Friday), so please bear in mind that there may be a slight delay for any requests sent outside these hours.
Returns are possible only for items that are in brand new and sellable condition.
The shoes must be tried on a carpeted surface and no stains or marks should show on the upper or outsoles.
All orders must be returned in the original packaging, including the shoe box, shoe bags, and extra heel caps.
Shoes returned in non sellable condition, showing marks / stains on the upper or outsole and / or without the original box and shoe bag, cannot be accepted.
If your return is declined, we can ship back the shoes to you at your own cost, or we can donate / discard them.
Duties and taxes are prepaid for most international orders starting at $400 / €400 / £400 / CAD 600 or equivalent. For details, please refer to your destination country group in the section SELECT YOUR COUNTRY.
Les prix des produits sont affichés hors taxes et droits d’importation. Pour leurs expéditions, nous sommes dans l’incapacité de calculer le montant exact des droits et taxes, car ces frais sont imposés directement par le pays d’expédition.
Les droits et tarifs douaniers sont fixés par le gouvernement local et déterminés sur la base de la combinaison suivante: le pays d’origine, de fabrication des marchandises achetées et la classification de ces marchandises conformément au système harmonisé adopté. Le montant des droits, tarifs et taxes applicables variera en fonction du produit commandé et des taux spécifiques fixés par le gouvernement local.
All archive sale items are shipped DDU from the United States. Eventual duties charged by local customs are responsibility of the customer.
If you would like to modify or cancel your order, please send a request to hello@graymattersnyc.com as soon as possible.
We will make every effort to accommodate your request, however, there may be some instances where we are unable to cancel your order before it ships.
If your order has already shipped out, our normal return policy will be in effect.
We reserve the right to cancel your order:
- if you are not able to provide details such as final customer name, address, phone number and email.
- if the same exact item is purchased, returned and purchased again.
- if we notice a constant pattern of purchases and returns.
Any cancellation is subject to a fee of up to 5% of the order amount, depending on the payment method that was used for the purchase. The fee will be deducted from the refund.
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email hello@graymattersnyc.com as soon as possible to let us know.
Nous vous demandons d'inclure des photos de la marchandise incorrecte / endommagée pour notre référence.
Gray Matters does not take responsibility for damaged items purchased through third party retailers.
If an item is returned to us because a customer refused to receive the package, Gray Matters will seek to recover from the customer all costs or any fees incurred. Gray Matters is not responsible for refunding the value of returned goods that have been refused by customers.
- Items purchased with a discounted price (marked down price or through a discount code with the exception of any first order welcome code) and not considered final sale may be eligible for return for store credit or exchange. Please check the specific terms for your destination country in the section Select your Country.
- Items purchased with a discounted price are never eligible for a refund to the original payment method
- If a purchase is eligible for exchange and the item is no longer on sale, we cannot guarantee the discounted price on the exchanged item.
The following items/orders are deemed final sale and are not eligible for return or exchange:
- All items marked as "final sale".
- Items purchased on sale at US$300 or less
- International orders of items on sale or purchased with a discount code
- Items purchased with store credit
- Items that are purchased, returned and purchased again in the same style, color, size.
- All archive sale items
- Lady Gray Points can only be applied to full price orders.
- The discount code generated by redeeming Lady Gray Points cannot be combined with any other promotion.
- Lady Gray points cannot be applied to a store credit.
Si votre paire préférée est en rupture de stock, vous pouvez toujours sélectionner votre taille en utilisant la liste déroulante des tailles sur la page du produit. Vous devriez remarquer la mise à jour du bouton "AJOUTER AU PANIER" à "DEMANDER MA TAILLE".
Cliquez sur "DEMANDER MA TAILLE" et remplissez le formulaire de réapprovisionnement. Nous vous répondrons dès que possible pour vous informer si / quand le produit sera réapprovisionné.
Seul les articles non soldés sont disponible en réapprovisionnement.
Si l'article non soldés en question est disponible pour le réapprovisionnement, vous avez la possibilité de le pré-commander avec un acompte de 50%, hors frais d'expédition et taxes. *Nous vous enverrons une facture numérique par e-mail et l'acompte peut être payé par carte de crédit en cliquant sur le lien qui apparaît sur l'e-mail.
Une fois l'acompte de votre pré-commande accepté et payé, nous ne pourrons pas la modifier ou l'annuler tant que vous n'aurez pas reçu le produit. Cela inclut les changements de taille, de style, les quantités, etc.
Nous facturerons les 50% restants du montant dû, plus les éventuels frais de livraison et taxes au moment où le produit est prêt à être expédié. Dès que le produit sera expédié à destination, nous vous enverrons le numéro de suivi par e-mail.
* VAT sera incluse sur les précommandes expédiées aux clients dans l'État de New York.
