GRAY MATTERS CAREERS
Gray Matters seeks an experienced Retail Manager to lead and grow the brand flagship store in Manhattan, NY.
The Retail Manager will excel at customer service and retail operations, while meeting sales goals and developing a loyal onsite and online audience for Gray Matters.
RESPONSIBILITIES
Sales Growth
Drive business results to exceed sales goals.
Share product feedback and ideas with ownership to increase brand awareness, image and long-term success.
Implement and innovate around workflows, policies and procedures to improve business efficiency.
Clienteling
Provide impeccable customer service with product and brand expertise. Engage, understand and fulfill customers' needs.
Develop client relationships with particular focus on VIP clients.
Retail Operations
Open and close the store, oversee payment handling and other operational procedures. Manage store operations, inventory organization, supply ordering and all other aspects that keep the store running.
Team Building
Ensure that the Gray Matters high standards of merchandise presentation is constantly maintained.
Recruit and hire the very best team members, managing all aspects of scheduling within headcount requirements.
Conduct initial onboarding as well as ongoing training on product and systems.
Own the development of Gray Matters team members assessing talent and managing performance.
REQUIREMENTS
3-5 years of retail customer service or hospitality experience.
A strategic thinker with a proven track record of achieving results.
Confident, ambitious and stylish.
Strong public-facing customer service skills.
Spontaneous, outgoing with professional attitude.
Able to convey customers confidence providing honest and constructive advice.
Detail oriented and operationally minded with experience in systems and process implementation.
A coach and mentor who can lead a team toward a desired result.
Interest in shoes, craftsmanship, design & architecture.
Appreciation of diverse audiences and work environments.
Additional languages are a plus.
Must be available evenings, weekends and holidays.
Experience in store or business operations, inventory management and point of sale systems.
SEND RESUME AND COVER LETTER TO CAREERS@GRAYMATTERSNYC.COM
STORE OPENING TIMES:
MON-SAT 11AM TO 7PM
SUN 12PM TO 6PM
Gray Matters seeks ambitious entry level and experienced Sales Associates to join the brand flagship store in Manhattan, NY.
The Retail Sales Associates will delight customers with product knowledge and customer service skills while meeting sales goals and developing a loyal onsite and online audience for Gray Matters.
RESPONSIBILITIES
Providing impeccable customer service by engaging, understanding, and fulfilling customers' needs.
Actively maintain high standards of merchandise presentation, visually and verbally.
Efficiently and accurately process sales transactions on Shopify POS.
Responsibly handle credit card transactions.
Assist in coordinating the breakdown of the retail shop for events.
Perform inventory counts as scheduled; and other related duties as assigned.
Successful candidates will bring an appreciation of the shopping experience, an enthusiasm for customer service and professional work habits.
REQUIREMENTS
Strong public-facing customer service skills.
Accurate payment handling skills.
Outgoing and professional attitude.
Previous POS and inventory experience.
Interest in shoes, craftsmanship, design & architecture.
Open availability, especially on weekends.
An appreciation of diverse audiences and work environments is essential.
BA preferred but not required.
Additional languages are a plus.
COMPENSATION & BENEFITS
Pay rate starting at $17.00 per hour.
Staff discount
SEND RESUME AND COVER LETTER INDICATING YOUR AVAILABILITY MONDAY TO SUNDAY TO CAREERS@GRAYMATTERSNYC.COM
STORE OPENING TIMES:
MON-SAT 11AM TO 7PM
SUN 12PM TO 6PM
